GDM Partnership Building Services Consultants Limited (Company Number: 02662654) is committed to protecting the privacy and security of your personal data. This Privacy Notice describes how we collect, use and look after your personal data when you visit our website (regardless of where you visit it from) including when you submit a query through our ‘Contact Us’ page, sign up for our newsletter or use any other interactive services which involve you submitting any of your personal data to us. It also tells you about your rights and how the law protects you.
1. IMPORTANT INFORMATION
This policy is effective from 23/07/2018.
GDM Partnership Building Services Consultants Limited is the controller and responsible for your personal data ("Company", "we", "us" or "our").
To assist you further in understanding this Privacy Notice, we have set out in Schedule 1 a glossary of terms used in this Privacy Notice, examples of types of personal data we collect, how we use it, the lawful basis for processing such data and further details of your rights.
We have appointed a data privacy manager (DPM). If you have any questions about this Privacy Notice, including any requests to exercise your legal rights, please contact our DPM in writing, either:
by email to: email@example.com
by post to: FAO: The Data Privacy Manager, Cavendish House, Cross Street, Sale M33 7BU
You have the right to make a complaint at any time to the ICO (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Our website is not intended for children and we do not knowingly collect data relating to children.
Your duty to inform us of changes
It is important that the data we hold about you is accurate and current, therefore please keep us informed of any changes to your personal data.
Our website may include links to third-party websites, plug-ins and applications. By clicking on these links or enabling connections you may be allowing third parties to collect or share your personal data. We have no control these third-party websites, plug-ins or applications and are not responsible for their privacy notices, therefore you should also read their privacy notices to understand what personal data they collect about you and how they use it.
2. THE DATA WE COLLECT ABOUT YOU
We may collect, use, store and transfer the types of personal data about you listed in Part 1 of Schedule 1.
We also collect, use and share aggregated data. However, if we combine aggregated data with your personal data so that it can directly or indirectly identify you, we treat this as your personal data.
We do not collect any or any information about criminal convictions and offences.
Failure to provide personal data
If we are required by law, or under the terms of a contract we have with you, to collect your personal data and you fail to provide it, we may not be able to enter into perform the contract with you and, we may have to cancel a product or service. We will notify you of this at the relevant time.
3. HOW PERSONAL DATA IS COLLECTED
We collect personal data in the following ways:
|Direct interactions||You may provide personal data when you complete online forms, request products/services, join our mailing list [or otherwise use any interactive services on our website which involve the submission of your personal data] or where you correspond with us (by post, phone or email).|
|Publicly available sources||We may collect personal data from publicly availably sources such as Companies House, the Electoral Register and credit reference agencies based inside the EU, and LinkedIn which is based outside the EU.|
|Third parties||We may receive personal data from: (a) analytics providers; (b) advertising networks; and (c) search information providers; (d) our suppliers such as website support and maintenance providers (and in each case, these third parties may be based outside or inside the EEA).|
4. HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data:
Part 2 of Schedule 1 sets out the lawful basis we will rely on to process your personal data.
We do generally only rely on consent as a legal basis for processing your personal data to send email marketing communications and you have the right to withdraw your consent at any time by contacting us.
Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your information.
Generally, you will only receive marketing communications from us if you have requested information from us, purchased products from us or if you consent to marketing at the time we collect your personal data and you have not subsequently opted out or withdrawn your consent or if we have another basis to send you the marketing communications (which includes “soft opt-in” where we have provided products to you in the past and you have not opted-out).
We may also market directly to you where we have legitimate interests to do so and we are not prevented by any other application data protection or marketing laws.
We may analyse your personal data to form a view on what products we think may be of interest to you.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
How to opt out
You can opt out of email marketing by clicking the unsubscribe button within the particular marketing email. You can also withdraw your consent to marketing at any time by contacting our DPM (using the contact details set out above) asking to be removed from our mailing list.
Even if you opt out of receiving marketing, we may still use your personal data for other purposes provided we have a lawful basis to do so.
Change of purpose
We will only use your personal data for the purpose that we originally collected it for, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to use your personal data in this manner.
We may process your personal data (without your knowledge or consent) where this is required or permitted by law.
5. DISCLOSURE OF YOUR PERSONAL DATA
We may have to share your personal data with third parties further details of which are set out in Part 4 of Schedule 1. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes. They can only process your personal data for specified purposes and in accordance with our instructions.
6. INTERNATIONAL TRANSFERS
Some of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
7. DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know and they can only process your personal data on our instructions and will be subject to a duty of confidentiality.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us. However, we are legally required to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease being customers, for tax purposes.
We may also anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes. We can use anonymised information indefinitely without further notice to you.
9. YOUR LEGAL RIGHTS
You have certain rights in certain circumstances under data protection law. These are set out in full in Part 3 of Schedule 1. If you wish to exercise any of your rights, please contact our DPM.
You will not have to pay a fee to exercise any of your rights. However, if your request is clearly unfounded, repetitive or excessive, we may charge a reasonable fee for this information or refuse to comply with your request.
We may request specific information from you to help us confirm your identity when you contact us and ensure. This is a security measure to ensure that personal data is not disclosed to any person who does not have the right to receive it.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
PART 1: TYPES OF PERSONAL DATA
postal address, email address and telephone number
first name, last name, job title
|Marketing and communication data||
your preferences in receiving marketing from us and our group members and your communication preferences
your interests, preferences, feedback and details of any downloads
internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website
PART 2: LAWFUL BASIS FOR PROCESSING AND PROCESSING ACTIVITIES
The lawful basis upon which we may rely on to process your personal data are:
you have given your express consent for us to process your personal data for a specific purpose.
the processing is necessary for us to perform our contractual obligations with you under our contract, or because you have asked us to take specific steps before entering into a contract with you.
the processing is necessary for us to comply with legal or regulatory obligation.
the processing is necessary for our or a third party’s legitimate interest e.g. in order for us to provide the best service to you via our website. Before we process your personal data on this basis we make sure we consider and balance any potential impact on you, and we will not use your personal data on this basis where such impact outweighs our interest.
Set out below are specific details of the processing activities we undertake with your personal data and the lawful basis for doing this.
|Purpose/Activity||Type of data||Lawful basis for processing|
to register your interest in our services
identity & contact
legitimate interests and consents
to manage our relationship with you, notifying you about changes to our Terms or Privacy Notice [and ask you to leave a review or take a survey]
identity, contact, profile & marketing & communications
(i) to perform our contract with you
(ii) as necessary to comply with a legal obligation(iii) as necessary for our legitimate interests in keeping our records updated and analysing how customers use our products/services.
to administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
identity, contact & technical
(i) as necessary for our legitimate interests in running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise(ii) as necessary to comply with any legal obligations
to deliver relevant website content/advertisements to you and measure or understand the effectiveness of our advertising
identity, contact, profile, usage, marketing & communications & technical
as necessary for our legitimate interests in studying how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy
to use data analytics to improve our website, products/services, marketing, customer relationships and experiences
technical & usage
as necessary for our legitimate interests to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy
to make suggestions and recommendations to you about goods or services that may be of interest to you, including promotional offers
identity, contact, technical, usage & profile
as necessary for our legitimate interests to develop our products/services and grow our business
PART 3: YOUR LEGAL RIGHTS
You have the following legal rights in relation to your personal data:
|Access your data||
you can ask for access to and a copy of your personal data and can check we are lawfully processing it
you can ask us to correct any incomplete or inaccurate personal data we hold about you
you can ask us to delete or remove your personal data where:
(a) there is no good reason for us continuing to process it;
you can object to the processing of your personal data where:
(a) where we are relying on our legitimate interest (or those of a third party) as the basis for processing your personal data, if you feel it impacts on your fundamental rights and freedoms;
you can ask us to us to suspend or restrict the processing of your personal data, if:
(a) you want us to establish the accuracy of your personal data;
|Request a transfer||
you can request a transfer of your personal data which is held in an automated manner and which you provided your consent for us to process such personal data or which we need to process to perform our contact with you, to you or a third party. We will provide your personal data in a structured, commonly used, machine-readable format.
|Withdraw your consent||
you can withdraw your consent at any time (where we are relying on consent to process your personal data). This does not affect the lawfulness of any processing carried out before you withdraw your consent.
PART 4: THIRD PARTIES
other companies in the Styles & Wood Group acting as joint controllers or processors and who are based in England and provide IT and system administration services and undertake leadership reporting
acting as processors who provide IT and system administration services
acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services
|HM Revenue & Customs, regulators and other authorities||
acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances
third parties whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Notice
|Analytics and tracking companies||
acting as processors who provide analytics and tracking software
PART 5: GLOSSARY
information such as statistical or demographic data which may be derived from personal data but which cannot by itself identify a data subject
a body that determines the purposes and means of processing personal data
an individual living person identified by personal data (which will generally be you)
information identifying a data subject from that data alone or with other data we may hold but it does not include anonymised or aggregated data
a body that is responsible for processing personal data on behalf of a controller.
|Special categories of personal data||
information about race, ethnicity political opinions, religious or philosophical beliefs, trade union membership, health, genetic, biometric data, sex life, sexual orientation.
Information Commissioner’s Office, the UK supervisory authority for data protection issues.
St. Johns House
37-41 Spital Street
T: + 44 (0) 1322 225242
99 Charterhouse Street
T: + 44 (0) 20 7014 0418